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Up","Log in","Create Account","Email","Password","It’s recommended to have","One letter","8 characters min","One number","Special symbol","I have a bonus code","I’m at least 18 years old and I accept the","I agree to receive marketing promotions from Playfina Casino","Already have an account?","Sign up and start playing in less than 60 seconds.","Continue","Welcome back!","Don’t have an account?","Forgot your password?","Fill in your e-mail address and we will send you instructions on how to reset your password via e-mail.","Reset password","Please enter a valid email address.","Please enter a valid password.","Country","Currency","Please enter a valid promocode.","Privacy Policy","Terms and Conditions","and","Contact us via","Support","if you need further help.","G-9B1BKN9E2K","7",{"page":381,"components":385},{"meta_title":382,"meta_description":383,"meta_keywords":384},"Feedback & Complaints │ Playfina Casino","Playfina Casino is committed to enhancing your online casino experience. Share your concerns on our Complaints page, and we’ll promptly address them.\r\n","Playfina complaints, feedback casino, improve casino experience, Playfina customer service, online casino feedback",{"component-text":386},{"text":387},"\u003Ch1>Complaints\u003C/h1>\r\n\r\n\u003Cp>You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.\u003C/p>\r\n\r\n\u003Cp>Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.\u003C/p>\r\n\r\n\u003Cp>Casino is to acknowledge a complaint started by the account holder only. It is forbidden to and you can therefore not assign, transfer, hand over or sell your complaint to the third party.\u003C/p>\r\n\r\n\u003Cp>Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner.\u003C/p>\r\n\r\n\u003Cp>In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.\u003C/p>\r\n\r\n\u003Cp>When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.\u003C/p>\r\n\r\n\u003Cp>When gambling at any online casino, you might experience some issues. If that happens you are entitled to make a complaint with o\u001dcial government regulatory bodies which issue licences or an independent regulatory bodies, such as AskGamblers.\u003C/p>\r\n\r\n\u003Cp>If you are experiencing any issues with Playfina.com regarding Payment, Bonuses, Software, Deposit, Accounts or other, you are welcome to file a complaint with the \u003Ca href=\"https://www.askgamblers.com/submit-complaint\">AskGamblers Casino Complaints Service\u003C/a>.\u003C/p>\r\n\r\n\u003Cp>As it is important for us to be transparent, Playfina has joined AskGamblers circle of trust. We urge players who have complaints to post them publicly via the unique AskGamblers Casino Complaint Service.\u003C/p>\r\n\r\n\u003Cp>To encourage both our casino and the player to solve a potential issue as quickly as possible, there is a timer installed, so actually each party has 96h to respond. Failure of each party to do so within the given timeframe will result in the closure of the complaint. Hopefully, it won’t come to this, but if it by any means does, we are willing to do our best to resolve all issues in the best possible way.\u003C/p>\r\n",1784422140107]